The board brings together a select group of leaders from sectors including financial services, telecommunications, and healthcare. These executives will meet quarterly to establish shared benchmarks for AI governance, ROI measurement, and autonomous resolution. By prioritizing the voices of those managing large-scale customer contact operations, Level AI seeks to move beyond the industry-standard conference rhetoric that has dominated the last two years of AI adoption.
Level AI Forms CX Leadership Council to Guide Enterprise AI Strategy
Mahesh Sogal, the veteran technology leader formerly of Delta Air Lines and Bank of America, has been named the founding member of Level AI’s new CX Advisory Board. The council aims to shift the focus of enterprise AI deployment from vendor-led narratives to the practical experience of operational executives.
Sogal joins with over 25 years of experience in enterprise transformation, most recently serving as Vice President of Technology Transformation at Delta Air Lines. His career includes leadership roles at AIG and GE Capital, alongside a tenure on the board of directors for SITA. Ashish Nagar, CEO of Level AI, noted that the company intends to expand the council to approximately six members, targeting senior practitioners from Fortune 500 companies to refine the company's product roadmap and influence broader industry standards.
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