Newgen Software Gains Recognition in Forrester DPA Landscape Report

The report, authored by Forrester Vice President Craig Le Clair, evaluates 39 vendors on their ability to bridge the gap between initial automation pilots and full-scale production. For organizations in highly regulated sectors such as financial services, insurance, and government, Newgen’s inclusion highlights its focus on flexible deployment, offering hosted, multitenant SaaS, and on-premises models. This versatility aims to address the common enterprise struggle of maintaining regulatory compliance while integrating disparate systems.

Beyond standard workflow and case management capabilities, Newgen has staked its strategic position on AI agent industry outcomes, customer self-service, and document automation. CMO Runki Goswami noted that the industry is moving past individual task automation, pointing to a need for unified platforms that integrate content and intelligence. As the market evolves, Forrester identifies adaptive process orchestration as a significant disruptor, suggesting that future process design may increasingly rely on plain-language agent instructions rather than traditional, rigid workflow models.