The Everest Group evaluation analyzed 36 service providers, measuring performance across diverse industries and geographic footprints. Analysts pointed to the company’s trans-DX for Support platform as a key differentiator. This technology allows enterprises to unify customer touchpoints—ranging from social media and chatbots to traditional contact centers—into a single, streamlined infrastructure.
transcosmos Retains Leader Status in Everest Group APAC CXM Assessment
For the sixth consecutive year, Tokyo-based transcosmos has secured a top-tier position in Everest Group’s Customer Experience Management Services PEAK Matrix Assessment for the Asia Pacific region. The 2026 report highlights the firm’s ability to manage complex CX operations through a blend of multilingual support and proprietary digital platforms.
Dhruv Khosla, Practice Director at Everest Group, noted that the firm’s established presence across major Asian markets remains a cornerstone of its market leadership. By integrating digital transformation tools with broad service capabilities, transcosmos continues to sustain its competitive edge. Currently, the company provides contact center, digital marketing, and business process outsourcing services to over 3,500 corporate clients, focusing on sales growth and operational efficiency.
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