Yi brings two decades of experience to the role, having started her career on the provider side in patient-facing operations and billing. At Brightree, she specialized in software adoption and workflow optimization, a background that aligns with Parachute’s mission to replace manual, fragmented ordering systems with a unified digital infrastructure. Rob Boeye, the company’s EVP of HME Providers, noted that her deep-rooted industry perspective is essential for supporting providers currently navigating tight margins and increasing pressure for operational efficiency.
Parachute Health Taps Industry Veteran Heather Yi for Customer Success
After nearly 16 years at Brightree, Heather Yi is joining Parachute Health as Vice President of Customer Success. Her appointment arrives as the company looks to strengthen its digital platform for home medical equipment providers, aiming to streamline workflows and drive growth across a nationwide provider network.
In her new capacity, Yi will lead an expanding team tasked with deepening relationships with existing accounts. Beyond managing software implementation, she will focus on helping providers leverage the platform to improve business outcomes and patient care. As the company continues to scale its digital ecosystem, it is actively recruiting for additional roles within the customer success department to support this phase of growth.
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